FAQs

What can we expect from you as dog trainers?

Our mission is to help you see what's possible for your dog. We know what it's like to feel embarrassed or discouraged by a dog's behavior or someone's response to it. Dog Possible is about letting all of that go. When we say we're naughty dog groupies, we mean it! We love your dog already and helping you celebrate all their wonderful attributes while working through challenges is why we started this business. We understand the necessity of serving both our human and canine clients and try to do so with humor, compassion, and a sense of fun. You can expect practical solutions tailored to the individual needs of your dog and the life you share together. We want you and your dog to feel good about each other, to understand one another better, and to find that sweet spot where you can achieve harmony, teamwork, and connection.

We're committed to giving you an honest, high quality experience in which dogs are allowed to be dogs and humans can build a clear picture of what that looks like.

What do you expect from us as clients?

We expect you to love your dog and be invested in their quality of life. We are here to support you in your goals and help you achieve them but we also want to make sure the goals we set together and the methods we use to achieve them are fair to your dog and take their perspective into account. When we agree on a plan together, we expect that you'll follow it and touch base with us with questions or requests for changes. We want to have fun and positive sessions with you and as such, request that your communication with us always be respectful and honest. To best help you and your dog, we also need you to fully and accurately disclose behavior histories. In a nutshell, we want clients who want to work with us and with their dogs and who are committed to using ethical, evidence backed training methods that do not rely on fear or pain to manipulate behavior.

I think my dog is aggressive. Can you help us?

Most likely, yes! The word aggressive is used to explain a category of behaviors, not an overall state of being or disposition of a dog. Aggressive behaviors are almost always modifiable and/or manageable. What we'll determine together are the situations in which your dog is exhibiting aggressive behaviors, whether or not this behavior is appropriate or proportional for the situation, and what we can do to help modify and/or safely manage this behavior and the situation(s) causing it.

Why won’t you use physical punishment or corrective collars?

The simplest answer is we do not believe it is ethical or necessary to hurt or frighten dogs. Ever. The Dog Possible team has worked very successfully with so-called "at-risk" dogs in shelters and homes for years without the need to resort to using fear or pain to manipulate behavior. The notion that it saves lives is a fallacy and often, quite the opposite is true. Even if an ever growing body of research and expert consensus did not provide ample evidence of the reasons training through pain and fear are a bad idea (it does), we'd fall on the side of training and caring for animals without them. They are not necessary to change behavior nor productive for long-term reliable results, well-adjusted dogs, or healthy human/canine relationships.

You can read in-depth about the risks of training with fear and pain, including their established role in creating and escalating aggressive behaviors, suppressing the warning signs dogs as a social species rely on to avoid resorting to violent behavior, and creating an unhealthy lack of behavior through trauma and learned helplessness here.

What area of Austin do you serve?

All of it! However, due to the additional time investment and mileage costs, a travel fee applies for distances further than 15 miles from your trainer's location and distances further than 20 miles from your trainer’s location may be ineligible for in-home appointments depending on trainer availability. While we do our best to serve the surrounding Central Texas area, there is a possibility that when our schedule is especially full, travel times will preclude in-home services outside of city limits and on some of Austin’s farthest south outskirts. If you are located outside of Austin city limits or on the far south outskirts, please indicate so at the time of booking.

Do you offer rescue rates?

Our rescue rates for various services are listed under our Shelter/Rescue page and apply to dogs owned by an animal shelter or rescue organization. Additionally, we accept training scholarships through both Friends of Austin Animal Center and Every Dog Training and Behavior to make high quality training available to everyone who needs it. If you have a training scholarship or financial assistance through a different organization and would like to see if we will accept it, just ask!

I don’t see a phone number on your website. What is your communication policy?

As a wise colleague once said, dog training is not an office job. We are out with pups and their people most of the day, and the dogs and the humans we're working with deserve our full and undivided attention. We also have days off and off hours just like any other profession and at this time, we do not have dedicated administrative staff. Email is typically the best way to get a hold of us and correspondence of all kinds is typically checked before and/or after the day's appointments. We will accommodate a phone call if it's genuinely necessary but scheduling and associated questions can be handled via email.

I don’t see the service I need listed. Can you recommend another trainer?

Absolutely! We love the idea of Austin's dog training community, particularly those of us who share similar philosophies, working as a team to best serve our city's dogs and the people who love them. If we are all booked up, don't offer the service you need, or perhaps just know of a dog trainer who'd be a better fit for your personal situation, we are more than happy to make recommendations! Contact us for more information!

What is your cancellation policy?

We try our best to be flexible with scheduling but please note that once you have booked an appointment with us, it means we have reserved time in our schedule exclusively for you. We require a minimum 48 hours notice of cancellation or rescheduling requests to be eligible for a full refund. If you request to cancel or reschedule your appointment less than 48 hours from its scheduled time, there will be a $50 late cancellation fee for services $90 and up and a $25 late cancellation fee for services under $90. No show appointments will not be refunded. It is at our trainers’ discretion whether they choose to reschedule late cancellation or no show appointments.